Version 2.5-concept — 1 August 2026
This is a courtesy translation of the Dutch "Algemene Voorwaarden SupportCore". Only the Dutch text is legally binding; in the event of any discrepancy, the Dutch text prevails (Article 23.5).
These terms and conditions are used by SupportCore. Questions about these terms: legal@supportcore.ai.
SupportCore operates a software platform through which businesses have their customer service performed, in whole or in part, by an AI agent, subject to boundaries configured by the business itself and with approvals to be given or delegated by the business itself. The nature of this service entails that (i) the quality of the outcomes is determined in part by the knowledge, configuration and policy choices supplied by the business, (ii) outputs of generative AI are by their nature not free from error, and (iii) the business itself remains responsible for its relationship with its own customers. Against that background, these terms allocate the responsibilities between the parties.
In these terms, the following capitalised terms have the meanings set out after them:
1.1 Acceptance Act: any express consent by Customer, recorded in the Platform, to these terms or to a functionality-specific statement, including the acceptance certificate generated in that connection (with timestamp, account holder, IP address and document hash).
1.2 Agent: the AI functionality of the Platform that classifies messages, drafts and evaluates proposed replies, and — solely within the Permissions — sends replies and performs Actions.
1.3 Automation Threshold: the reliability standard applied in the Platform, measured per category (including a minimum number of replies reviewed by Customer and a minimum percentage of replies sent unmodified), which must be met before automated replying or automated execution actually takes effect for that category.
1.4 Console: the private administration environment in which Customer configures the Service, reviews drafts, manages the knowledge base and consults the logging.
1.5 Service: the Platform and all related services provided by SupportCore, as further described in Article 4.
1.6 Documentation: the descriptions, instructions and in-product explanations made available by SupportCore concerning the operation of the Service.
1.7 End Customer: a natural person or legal entity that communicates with Customer via a channel served by the Service.
1.8 Connected System: a system of Customer or of a third party engaged by Customer that has been connected to the Service by or on behalf of Customer (including webshop, booking, mail and payment systems).
1.9 Action: an operation proposed or performed by the Agent with effect outside the conversation, such as creating, modifying or cancelling orders or bookings, or accepting a return request.
1.10 IP Rights: all intellectual property rights and related rights, including copyrights, database rights, trademark rights, trade name rights and rights to know-how.
1.11 Customer: the legal entity, or the natural person acting in the exercise of a profession or business, with whom SupportCore has concluded an Agreement.
1.12 Customer Data: all data entered into the Service by or on behalf of Customer or its End Customers, or made accessible via Connected Systems, including messages, knowledge base content, documents and configuration.
1.13 Output: content generated by the Agent, including (draft) replies, summaries, knowledge base articles and proposed actions.
1.14 Agreement: the agreement between SupportCore and Customer concerning the Service, of which these terms, the Data Processing Agreement (DPA) and the Acceptance Acts recorded in the Platform form part.
1.15 Permissions: the boundaries configured by Customer in the Console defining what the Agent may do autonomously, per category, per channel and per type of Action.
1.16 Platform: the software, infrastructure, model configuration and interfaces by means of which SupportCore provides the Service.
1.17 Fixed Boundaries: the categories of acts described in Article 6.4 that cannot be released for execution by the Agent, whether by Customer or by SupportCore.
1.18 Data Processing Agreement (DPA): the data processing agreement in force between the parties within the meaning of Article 28 of the GDPR.
1.19 Business Days: Monday through Friday, with the exception of public holidays generally recognised in the Netherlands.
2.1 These terms apply to every offer made by SupportCore and to every Agreement, as well as to all use of the Service, including trial periods, beta functionality and free-of-charge use.
2.2 The Service is intended exclusively for use in the exercise of a profession or business. Customer warrants that it is not acting as a consumer. Titles and provisions of mandatory consumer law do not apply to the relationship between the parties.
2.3 The applicability of any general or special terms and conditions used by Customer is expressly rejected.
2.4 In the event of any conflict between documents, the following order of precedence applies, with the document mentioned earlier prevailing: (i) a written agreement or quotation signed by both parties; (ii) the Data Processing Agreement (DPA), but solely with respect to the subject matter of the processing of personal data; (iii) functionality-specific statements as referred to in Article 7.4; (iv) these terms; (v) the Documentation.
2.5 Deviations from these terms bind SupportCore only if and to the extent that they have been expressly agreed in writing, and apply solely to the Agreement for which they were made.
2.6 If any provision of these terms is null and void or is annulled, the remaining provisions shall remain in full force and effect. The parties shall then consult with each other in order to replace the provision concerned with a valid provision that approximates the purport of the original provision as closely as possible.
3.1 The Agreement is formed at the moment Customer creates an account and performs the Acceptance Act offered for that purpose in the Platform, or — if earlier — at the moment Customer actually uses the Service.
3.2 The natural person who enters into the Agreement or performs an Acceptance Act warrants that he or she is authorised to do so and validly represents Customer. In the absence of such authority, that person is jointly and severally bound alongside Customer.
3.3 Customer is responsible for the management of its accounts, roles and access credentials (including passwords, sessions and API keys), for keeping them confidential, and for all use of the Service made through its accounts. Customer shall notify SupportCore without delay of any (suspected) misuse.
3.4 SupportCore may verify the identity and creditworthiness of (prospective) Customers and may refuse to enter into an Agreement without stating reasons.
4.1 The Service comprises, depending on the subscription plan chosen: (i) receiving and answering End Customer communications via email, chat widget and API; (ii) the drafting and quality assessment of proposed replies by the Agent; (iii) the submission of drafts and proposed Actions for approval in the Console; (iv) automated replying and automated execution of Actions, solely within the Permissions and after the applicable Automation Threshold has been reached; (v) knowledge base management, including the extraction of documents supplied by Customer; (vi) integrations with Connected Systems; and (vii) logging of events and Actions.
4.2 SupportCore shall use reasonable care in providing the Service. Except to the extent expressly provided otherwise in these terms, SupportCore is subject only to best-efforts obligations (inspanningsverplichtingen) and the Service is provided in the state in which it exists from time to time ("as is", "as available").
4.3 SupportCore is entitled to modify or expand the Service or to replace or phase out components thereof. SupportCore shall give Customer at least thirty (30) days' prior notice of any change that materially restricts the core functionality for Customer; Customer is then entitled to terminate the Agreement effective as of the date on which the change takes effect.
4.4 Functionality designated as beta, preview, experimental or similar is provided without any commitment as to operation, availability or continued existence, and is excluded from any warranty and liability arrangement to the extent permitted by law.
5.1 Customer acknowledges and accepts that the Agent makes use of generative AI models and that Output, by its nature: (i) may contain inaccuracies, omissions or otherwise undesirable content, even where it is convincingly worded; (ii) is not deterministic, so that identical input may lead to different outcomes; and (iii) does not constitute legal, tax, financial, medical or other professional advice.
5.2 The quality mechanisms present in the Platform (including automated assessment of drafts, deterministic checks, identity verification and the Automation Threshold) reduce the likelihood of incorrect Output but do not eliminate it. Customer shall organise its use of the Service accordingly, including by selecting appropriate Permissions and by reviewing (or having reviewed) drafts where the nature of its business so requires.
5.3 SupportCore does not warrant that Output is unique, nor that Output does not infringe the rights of third parties to the extent that such Output has been fed by Customer Data or by Customer's instructions.
5.4 Technical conduit. The Service generates Output by automatically processing Customer Data, the knowledge base and Customer's configuration using language models developed and hosted by third parties. Output is accordingly an automated processing of what has been supplied and configured by or on behalf of Customer. SupportCore does not take cognisance of individual Output prior to its generation and exercises no editorial control over it.
5.5 All communications sent to End Customers via the Service and all Actions performed within the Permissions are deemed to be communications and acts, respectively, of Customer vis-à-vis its End Customers. Output does not constitute any communication, statement, advice or commitment of SupportCore, and End Customers cannot derive any rights against SupportCore from Output.
6.1 The Service is designed such that every draft reply and every proposed Action awaits approval by (an employee of) Customer by default.
6.2 Automated replying and automated execution are switched off by default, are enabled solely by an authorised administrator of Customer per category, per channel and per type of Action, and take effect for the category concerned only after the Automation Threshold has been reached. SupportCore may suspend the operation of automated handling where the measured reliability falls below the Automation Threshold.
6.3 The Platform records Permission changes, Acceptance Acts and executed Actions in a log that is available for consultation by Customer. Subject to evidence to the contrary to be provided by Customer, this logging constitutes conclusive evidence between the parties of the events recorded therein.
6.4 Fixed Boundaries. Irrespective of Customer's configuration, the Agent shall never autonomously execute: (i) refunds or other transfers of money; (ii) replacement deliveries; (iii) registration of payments; and (iv) acts of a type not expressly provided for automation in the Platform. Communications in which an End Customer claims a refund, raises a legal issue, or terminates or threatens to terminate the relationship with Customer shall always be referred to Customer for handling. The Fixed Boundaries cannot be lifted at Customer's request, and Customer cannot derive any rights from any representation to the contrary.
6.5 Responsibility for automated replying. Automated replying and automated execution always take place on the initiative, on the instructions and under the responsibility of Customer. A reply that, or an Action that, has been sent or performed on an automated basis pursuant to the Permissions is deemed between the parties to have been reviewed and approved by Customer, with the same consequences as if it had been sent or performed manually by (an employee of) Customer.
6.6 Oversight instruments. The Platform provides Customer with ongoing instruments to monitor the quality of automated handling, including: (i) a waiting period during which a scheduled automated reply is visible in the Console and can be held back by Customer; (ii) sample-based feedback requests regarding automated replies that have been sent; (iii) performance and quality reports per category; (iv) logging of all replies sent and Actions performed; and (v) the ability to disable automation per category, per channel and per type of Action with immediate effect.
6.7 Customer's duty of oversight. Customer is obliged to make reasonable use of the instruments referred to in Article 6.6. Customer shall regularly review, at least on a sample basis, the automated replies that have been sent, respond to feedback requests, and disable or scale back automation where the observed quality gives cause to do so. Any failure, in whole or in part, to exercise this oversight is at Customer's expense and risk and cannot alter the allocation of responsibilities under the Agreement; Customer cannot rely vis-à-vis SupportCore on not having taken cognisance of the content of replies sent on an automated basis.
6.8 No duty of oversight on SupportCore. SupportCore is entitled, but never obliged, to delay or suspend automated handling or to revert it to manual approval where quality signals — including a fall below the Automation Threshold or negative feedback — in its judgment give cause to do so. Neither the existence of this authority, nor its use or non-use, nor the instruments referred to in Article 6.6, may give rise to any duty of care, duty of oversight, duty to warn, or liability on the part of SupportCore.
7.1 Customer is responsible for: (i) the accuracy, completeness and currency of the knowledge base, documents and other Customer Data; (ii) the setup of its policies in the Service, including return, cancellation and pricing policies; (iii) the selection and periodic reassessment of the Permissions; (iv) the timely review of whatever is submitted for approval; (v) compliance with all laws and regulations applicable to it in its relationship with End Customers, including consumer law (including the right of withdrawal), e-commerce regulations, transparency obligations regarding the use of AI, and sector-specific rules; and (vi) the lawfulness of its instructions to SupportCore, including instructions embodied in configuration.
7.2 Configuration constitutes instruction. Everything the Agent performs within the Permissions enabled by Customer and the policies configured by Customer is deemed between the parties to have been performed on Customer's instructions and at Customer's expense and risk, as if performed by Customer's own employee. This also includes individual outcomes that deviate from what Customer intended with its policies, except to the extent that such deviation is the direct result of a failure attributable to SupportCore that is not inherent in the nature of AI-generated content (Article 5).
7.3 Customer warrants that it is entitled to connect the Connected Systems and that these integrations do not infringe the rights of third parties or the terms of the providers of the systems concerned.
7.4 For functionality designated for this purpose in the Platform (including automated return acceptance), enablement is possible only after a separate Acceptance Act by an authorised administrator of Customer. The content of that statement forms part of the Agreement.
7.5 Express consent per type of Action. Automated execution of Actions takes place solely for those types of Actions and channels for which an authorised administrator of Customer has given prior express consent via the Permissions, supplemented where applicable by the separate Acceptance Act referred to in Article 7.4. Absent such consent, every proposed Action is submitted to Customer for approval and nothing is executed.
7.6 Consent only after demonstrated reliability. Customer is expected to grant consent for automated execution only after having satisfied itself, through its own review and assessment — including on the basis of the drafts and proposed Actions it has reviewed, the performance and quality reports, and the Automation Threshold — that the Agent has sufficiently learned Customer's policies, working methods and intentions. The granting of consent is deemed between the parties to constitute Customer's declaration that this is the case; Customer cannot subsequently invoke the absence of such demonstrated reliability against SupportCore.
7.7 Responsibility of the consent giver. The natural person granting consent or performing an Acceptance Act on behalf of Customer warrants that he or she is authorised to do so; Article 3.2 applies mutatis mutandis. The consent is deemed between the parties to constitute prior approval of every Action performed within its scope, and all consequences thereof are at Customer's expense and risk. Withdrawal or limitation of consent is possible at any time via the Console, but takes effect only for the future and does not affect Actions already performed.
8.1 Customer shall not use the Service, or permit it to be used: (i) in violation of applicable law or these terms; (ii) in a manner that is misleading towards End Customers, including creating the false impression that communication is exclusively with a human where the law requires transparency; (iii) for unlawful, infringing, discriminatory, harassing or fraudulent communications; (iv) to circumvent, test or stress the security, isolation or restriction mechanisms of the Platform (including the Fixed Boundaries, tenant isolation and usage limits) other than with SupportCore's prior written consent; (v) to discover the workings of the Platform or the underlying models other than to the extent permitted by mandatory law, or to develop or train a product competing with the Service using the Service or the Output; (vi) for automated decision-making with legal effects on, or similarly significant effects on, natural persons within the meaning of Article 22 of the GDPR, without Customer itself providing the required human intervention and safeguards; (vii) for sending unsolicited communications in violation of applicable regulations.
8.2 In the event of a (threatened) breach of this Article, SupportCore is entitled to suspend or restrict the Service in whole or in part, where possible after prior warning, without prejudice to its other rights, including the right to terminate for breach and to claim damages.
9.1 The operation of integrations depends in part on the third party concerned. SupportCore does not warrant the availability, accuracy or continuity of Connected Systems, nor any changes implemented by their providers.
9.2 If a provider of a Connected System modifies or discontinues functionality as a result of which an integration cannot function, or cannot function fully, this does not constitute a breach by SupportCore. SupportCore shall use reasonable efforts to offer reasonable alternatives.
9.3 The use of Connected Systems is additionally subject to the terms of the provider concerned; compliance with those terms is the responsibility of Customer.
10.1 SupportCore strives for high availability of the Service but does not guarantee uninterrupted or error-free operation. No rights may be derived from availability percentages stated in Documentation or elsewhere, except under an expressly agreed SLA.
10.2 SupportCore may take the Service out of operation, in whole or in part, for maintenance. Planned maintenance with an expected noticeable impact shall, where reasonably possible, be announced in advance and carried out outside Dutch office hours.
10.3 Support is provided by email (legal@supportcore.ai or the support channel indicated in the Console). SupportCore shall use reasonable efforts to respond within a reasonable period and shall in any event respond within sixty (60) days. Shorter response times apply only if an SLA has been agreed.
10.4 SupportCore may impose technical and usage limits (including on conversation volumes, storage and API traffic) as published per subscription plan, and may, in the event these are exceeded, restrict the Service or charge additional fees in accordance with the published rates.
11.1 The fees payable by Customer follow from the subscription plan chosen and the current rates as published on supportcore.ai or in the Console, or from the quotation. All amounts are exclusive of VAT and other levies.
11.2 Amounts due are collected via the payment method offered or invoiced with a payment term of fourteen (14) days. In the event of late payment, Customer is in default by operation of law and owes statutory commercial interest and reasonable judicial and extrajudicial collection costs.
11.3 Without prejudice to Article 8.2, SupportCore may suspend or restrict the Service in the event of default. The Platform is designed such that End Customers see a neutral service-interruption notice in the event of suspension. Suspension does not release Customer from its payment obligations.
11.4 Trial periods and free credit may be reasonably restricted, modified or terminated by SupportCore and confer no entitlement to continuation on the same conditions.
11.5 SupportCore may change its rates. Price increases shall be announced at least thirty (30) days before taking effect. Customer may terminate the Agreement effective as of the date the increase takes effect, failing which the changed rates apply. Annual indexation in accordance with the Statistics Netherlands (CBS) DPI/CPI does not constitute a price increase within the meaning of this Article.
11.6 Set-off or suspension by Customer is excluded, except to the extent mandatory law provides otherwise.
12.1 Customer Data remains the property of Customer or its licensors, as applicable. Customer grants SupportCore a non-exclusive licence to process Customer Data to the extent necessary for (i) the provision, security and improvement of the Service within Customer's environment, and (ii) compliance with legal obligations.
12.2 To the extent that IP Rights subsist (or may subsist) in Output and vest in SupportCore, SupportCore hereby assigns them to Customer in advance, which assignment Customer hereby accepts in advance; to the extent that assignment is not legally possible, SupportCore grants Customer a perpetual, irrevocable, exclusive licence. Article 5.3 remains fully applicable.
12.3 Learning effects within the Service (such as style and policy rules derived from Customer's corrections) remain confined to Customer's environment. SupportCore does not use Customer Data or Output to train models for the benefit of third parties and does not disclose Customer Data to third parties other than to sub-processors in accordance with the Data Processing Agreement (DPA) or pursuant to a legal obligation.
12.4 SupportCore may generate and use aggregated data about the use of the Service that cannot be traced back to Customer or End Customers, for statistics, security and product improvement.
12.5 Customer indemnifies SupportCore against claims by third parties asserting that Customer Data, or Customer's intended use thereof, infringes their rights.
12.6 SupportCore may use feedback about the Service without restriction or compensation.
13.1 All IP Rights in the Platform, the Service, the Documentation and the underlying software and configuration vest exclusively in SupportCore or its licensors. No transfer takes place other than as expressly provided in Article 12.2.
13.2 Customer obtains, for the duration of the Agreement, a non-exclusive, non-transferable, non-sublicensable right to use the Service for its own business operations in accordance with these terms.
13.3 Customer shall not remove or alter any notices of IP Rights.
14.1 In the processing of personal data of End Customers in the context of the Service, Customer is the controller and SupportCore is the processor. SupportCore's Data Processing Agreement (DPA) forms an integral part of the Agreement and is made available via the Platform.
14.2 SupportCore implements appropriate technical and organisational measures as further described in the Data Processing Agreement (DPA), including isolation of customer environments at the database level, encrypted storage of keys and access tokens, layered identity verification before personal data of End Customers is shared or modified, and logging.
14.3 SupportCore uses sub-processors, including providers of AI models and hosting services. The current list of sub-processors and the arrangements regarding changes and transfers to third countries are set out in the Data Processing Agreement (DPA).
14.4 Customer warrants that it has an adequate legal basis for the processing of personal data via the Service and that it informs End Customers in accordance with the obligations resting on it.
15.1 The parties shall keep confidential everything they learn about each other or each other's business relations in the context of the Agreement of which the confidential nature is known or ought reasonably to be apparent, and shall use it solely for the performance of the Agreement.
15.2 The confidentiality obligation does not apply to information that (i) was already lawfully known to the receiving party, (ii) has been independently developed, (iii) has been lawfully obtained from a third party, or (iv) has become public without breach of this obligation, nor to the extent that disclosure is required by law, court order or competent authority, in which case the receiving party shall, where possible, inform the other party in advance.
15.3 These obligations remain in force for five (5) years after the end of the Agreement, without prejudice to longer statutory periods.
16.1 Except as expressly promised in these terms, SupportCore gives no warranty, commitment or indemnity whatsoever and disclaims — to the extent permitted by law — every implied warranty, including warranties of fitness for a particular purpose, merchantability and non-infringement.
16.2 SupportCore does not warrant in particular: (i) that Output is accurate, complete, current or appropriate (Article 5); (ii) that the Service functions without interruption, in a timely manner or free from errors (Article 10); (iii) that Connected Systems function or continue to function (Article 9); or (iv) results or savings of any kind whatsoever.
17.1 The total liability of SupportCore for an attributable failure in the performance of the Agreement, tort or any other ground is limited, per event — a series of connected events counting as one event — to compensation of direct damage up to at most the amount paid by Customer under the Agreement in the twelve (12) months preceding the event, subject to an absolute maximum of EUR 2,500 (two thousand five hundred euros) per contract year.
17.2 Direct damage means exclusively: (i) reasonable costs of establishing the cause and extent of the damage; (ii) reasonable costs incurred to bring SupportCore's defective performance into conformity with the Agreement, to the extent attributable to SupportCore; and (iii) reasonable costs of preventing or mitigating damage, to the extent Customer demonstrates that these costs resulted in the mitigation of direct damage.
17.3 All liability of SupportCore for damage other than direct damage, including consequential damage, loss of profit or revenue, missed savings, loss of Customer Data to the extent Customer was itself able to make backup copies thereof, diminished goodwill, reputational damage and damage due to business interruption, is excluded.
17.4 All liability of SupportCore is furthermore excluded for damage arising from: (i) the content of Output that has been approved or edited by or on behalf of Customer or sent on an automated basis pursuant to the Permissions; (ii) Actions performed within the Permissions enabled by Customer and the policies configured by Customer, including individual outcomes deviating therefrom (Article 7.2); (iii) inaccurate, incomplete or outdated Customer Data or configuration; (iv) Customer's non-compliance with Article 7 or 8; (v) Connected Systems and other third-party services; (vi) beta functionality (Article 4.4); and (vii) the mere circumstance that Output has been generated by a language model on the basis of Customer's Customer Data, knowledge base and configuration — Articles 5.4 and 5.5 being decisive in that regard.
17.5 The limitations and exclusions contained in this Article do not apply to the extent the damage results from intent (opzet) or deliberate recklessness (bewuste roekeloosheid) on the part of SupportCore or its executive management, and are without prejudice to liability that cannot be limited under mandatory law.
17.6 A condition for the accrual of any right to damages is that Customer notifies SupportCore of the damage in writing as soon as possible, and in any event no later than thirty (30) days after discovery, and grants SupportCore a reasonable period to remedy the failure. Any claim for damages lapses upon the expiry of twelve (12) months after the day on which Customer became aware, or could reasonably have been aware, of the damage.
18.1 Customer indemnifies SupportCore and holds it fully harmless against all claims of End Customers and other third parties, including supervisory authorities, relating to: (i) the relationship between Customer and its End Customers, including non-compliance with consumer protection regulations; (ii) the configuration and Permissions chosen by Customer and the Actions performed within them; (iii) the content of Customer Data; or (iv) use of the Service in violation of the Agreement — in each case except to the extent the claim is the direct result of a failure attributable to SupportCore for which it is liable pursuant to Article 17.
18.2 The indemnification also covers the reasonable costs of legal assistance.
19.1 Neither party is obliged to perform any obligation — with the exception of payment obligations — if it is prevented from doing so as a result of force majeure. Force majeure on the part of SupportCore includes: failures or outages of electricity, internet or telecommunications infrastructure, (D)DoS attacks and other cyber incidents beyond its control, failures of suppliers and sub-processors (including providers of AI models and hosting) that could not be attributed to SupportCore, government measures and labour disputes.
19.2 If a force majeure situation continues for more than sixty (60) days, either party may terminate the Agreement in writing with respect to the part that cannot be performed, without being liable for any damages. Performance already rendered shall be settled proportionately.
20.1 The Agreement is entered into for the subscription period chosen and is tacitly renewed each time for the same period, unless either party gives notice of termination no later than before the end of the current period, via the Console or in writing.
20.2 Either party may terminate the Agreement for breach (ontbinding), in whole or in part, with immediate effect and without being liable for damages: (i) if the other party attributably fails in the performance of a material obligation and that failure has not been remedied within fourteen (14) days after written notice of default; or (ii) if the other party is declared bankrupt, applies for suspension of payments, is liquidated or discontinues its business.
20.3 Upon the end of the Agreement, for whatever reason: (i) Customer's right of use lapses; (ii) SupportCore shall enable Customer for thirty (30) days to export its knowledge base and conversation data in a common format; and (iii) SupportCore shall thereafter delete or anonymise the Customer Data in accordance with the Data Processing Agreement (DPA), subject to statutory retention obligations and subject to logging and acceptance records that SupportCore may retain to the extent necessary for its evidentiary position.
20.4 Provisions that by their nature are intended to survive — including Articles 12, 13, 15, 17, 18 and 22 — remain in force after the end of the Agreement.
20.5 Fees already paid shall not be refunded upon termination, except in the event of termination by Customer pursuant to Article 4.3 or 11.5 (pro rata over the unused period) or termination for breach on account of a failure by SupportCore.
21.1 SupportCore may amend these terms. Material amendments shall be announced at least thirty (30) days before taking effect via the Console or by email, stating the new version number.
21.2 If Customer reasonably considers a material amendment unacceptable, it may terminate the Agreement effective as of the date the amendment takes effect. Use of the Service after the effective date constitutes acceptance. No notice period applies to amendments necessitated by legislation or urgent security reasons.
22.1 The Agreement and all disputes arising from or connected with it are governed exclusively by Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
22.2 Disputes shall be submitted exclusively to the competent court of the district in which SupportCore has its registered office, without prejudice to SupportCore's right to submit a dispute to the court having jurisdiction by law.
23.1 SupportCore may assign its rights and obligations under the Agreement in the context of a merger, acquisition or transfer of (part of) its business; Customer hereby consents in advance to such assignment. Customer may not assign the Agreement without SupportCore's prior written consent.
23.2 SupportCore may name Customer, with name and logo, as a user of the Service, unless Customer objects thereto in writing.
23.3 Notices under the Agreement shall be given in writing, including by email to the addresses registered with the account, or via the Console.
23.4 The Agreement contains the entire understanding between the parties with respect to the Service and supersedes all prior agreements and representations in that respect.
23.5 Language. These Terms of Service have been drawn up in the Dutch language ("Algemene Voorwaarden"). Translations into other languages are made available solely for convenience and do not form part of the Agreement. In the event of any difference in content, purport or interpretation between the Dutch text and a translation, only the Dutch text shall prevail. Any acceptance of these terms — in whatever language the document has been consulted — relates to the Dutch text.
Versie 2.5-concept · document-hash (SHA-256): a896368b956bdc3a5b3e4e2740692fd0131db5faa131cd1ab1c2250a67a8c821
Only the Dutch text is legally binding (Article 23.5). Bindende Nederlandse tekst: versie 2.5-concept · SHA-256: b83d086cbbf99436471da737d16e3d7ea410cafc06df97f35d45516bba848a23